Support & expertise
ITS provides support and technical expertise for voice and video communications, networking and wireless technology, and computing—services critical to WSU Spokane's research infrastructure.
ITS staff
Larry Hoffman, Director of Information
Technology Services
509.358.7969; hoffman@wsu.edu
Larry oversees the administration and operation of the
Riverpoint Information Technology Services Department.
Loretta Duncan, Helpdesk Technical
Support
509.358.7748; lrduncan@wsu.edu
Kenny Bisagno, Information Technology
Specialist IV
509.358.7975; bisagno@wsu.edu
Kenny manages the campus network backbone, routers, and
firewalls, as well as more than 1,200 data ports and
600 phones.
Bart Brazier, Computer Systems
Administrator
509.358.7973; brazier@wsu.edu
Bart manages the campus Windows 2003 server farm and
associated user accounts, the campus copy/print
solution, the setup and support of more than 500
desktop computers, and the new wireless network.
Rit Kunthapisal, Database
Administrator
509.368.6761; rit_k@wsu.edu
Rit provides support, administration, maintenance, and
development for Blackboard. He also provides
consultation and installation support for database
design, development, and administration.
Brady Ratsch, Media Technician
Lead
509.358.7972; ratschb@wsu.edu
Brady supports classroom a/v technologies and IP
videoconferencing and handles enhanced-classroom
coordination with Student Affairs. He also specializes
in PDA and mobile device support.
Sicco Rood, Instructional Technology
Administrator
509.324.7451; rood@wsu.edu
Sicco supports the campus Angel and Videostream
servers and Listservs. He administers and
supports Angel and no longer acts as the myWSU
portal coordinator or Web master for the Spokane
campus.
Contacts
For WSU Spokane assistance, contact the Loretta Duncan at the help desk, spok.it.help@wsu.edu and 509.358.7748.
- Angel
- Riverpoint Sharepoint
- Computer lab
- Information for content managers
- Join a WSU listserv
- MyWSU service index
- Student Computing Services
- Student login procedures
- Online libraries: Griffin, Medline, First Search, and CALS request form
- Telephone reference and information
- Use your WSU account to create home pages
- 1025 process : telephone, data, and account requests for new employees
-
Wireless instructions:
Basic-RP = Internet ONLY (XP. Vista, Mac)
WSU-RP = Riverpoint Net (XP, Vista, Mac, Leopard)
