Academic Center
Computer Lab

Information Technology Services

Information Technology Services (ITS) provides support and technical expertise for voice and video communications, networking and wireless technology, and computing—services critical to WSU Spokane’s research infrastructure.

• Blackboard
• Blackboard course request
• Computer lab: hours and location
• Information for content managers: style guidelines and technical information
• Mailman lists: join a WSU listserv
• MyWSU service index: eInfo Center and METRO
• Student Computing Services help desk: help with e-mail and network account problems
• Student login procedures
• Online libraries: Griffin, Medline, First Search, and CALS request form
• Telephone reference and information
• Use your WSU account to create home pages
• Wireless instructions (PDF) for XP, Vista, Mac, Leopard
• 1025 process: telephone, data, and account requests for new employees

ITS Staff

Larry Hoffman, Director of Information Technology Services
509.358.7969; hoffman@wsu.edu
Larry oversees the administration and operation of the Riverpoint Information Technology Services Department.

Loretta Ramirez, Helpdesk Technical Support
509.358.7748; ramirez@wsu.edu

Mike Bergam, Media Technician Supervisor
509.358.7898; bergam@wsu.edu
Mike supports the Academic Media Services (AMS) operation, classroom a/v technologies, and IP videoconferencing. He is the designated campus site coordinator for distance education.

Kenny Bisagno, Information Technology Specialist IV
509.358.7975; bisagno@wsu.edu
Kenny manages the campus network backbone, routers, and firewalls, as well as more than 1,200 data ports and 600 phones.

Bart Brazier, Computer Systems Administrator
509.358.7973; brazier@wsu.edu
Bart manages the campus Windows 2003 server farm and associated user accounts, the campus copy/print solution, the setup and support of more than 500 desktop computers, and the new wireless network.

Mike Eisensmith, Media Technician Lead
509.358.7898; eisensmith@wsu.edu
Mike supports the daily activities of the AMS operation. He also supports classroom a/v technologies and IP videoconferencing.

Rit Kunthapisal, Database Administrator
509.368.6761; rit_k@wsu.edu
Rit provides support, administration, maintenance, and development for Blackboard. He also provides consultation and installation support for database design, development, and administration.

Brady Ratsch, Media Technician Lead
509.358.7972; ratschb@wsu.edu 
Brady supports classroom a/v technologies and IP videoconferencing and handles enhanced-classroom coordination with Student Affairs. He also specializes in PDA and mobile device support.

Sicco Rood, Web Master
509.358.7976; rood@wsu.edu
Sicco supports the campus web and videostream servers and Listservs. In addition, he administers and supports Blackboard and acts as the myWSU portal coordinator for the Spokane campus.

Bryan Valley, Media Technician Lead
509.368.6769; valley@wsu.edu
Bryan provides support for classroom a/v technologies and IP videoconferencing, as well as for videostream technology. Bryan specializes in classroom electronic and audio technology.

Lonny Waddle, Media Technician Lead
509.358.7971; waddlel@wsu.edu
In addition to supporting classroom a/v technologies and IP videoconferencing, Lonny is responsible for the campus technology inventory control. He specializes in Apple technology and multimedia video production.

Contacts

For WSU Spokane assistance, contact the Loretta Ramirez at the help desk, spok.it.help@wsu.edu and 509.358.7748.

itdb