Blackboard@WSU

1.

Where do I go for help?

For course-related questions, please ask your instructor first.

For problems with username or password contact: Icnhelp@wsu.edu or 509-324-7611.

For technical questions or problems with Blackboard Software, contact bb.support@wsu.edu or 509-324-7611 (M-F 8-4:30)

2.

Where will I find the course syllabus and other handouts?

Syllabi are posted online. Faculty open courses for student enrollment starting the week prior to the first day of the semester.  A WSU Network ID and password are required to login to the software.  Go to:  http://nursing.wsu.edu and read any notices on the home page. Proceed to click Nursing Online, Blackboard Login (read notices), User Login.  Use your WSU Network ID and password to login to the software. 

Some faculty  may post an abbreviated course syllabus prior to the start of a semester: http://nursing.wsu.edu/current.asp

3.

How do I get a username and password?

WSU students create their own network id and password using their WSU ID number:

https://webutil.wsu.edu/apps/myNetworkProfileHelp/aboutMyNid.aspx

This is used to register for ICN courses at http://www.wsu.edu  Click MYWSU

PLEASE NOTE:  For students new to the ICN, Blackboard accounts are created using your Network ID (NID) and password.  They are not available until a day or two after you have registered for a class.

4.

I'm taking more than one course in Blackboard. Do I have more than one Blackboard user account?

Students should have only one Blackboard user account, which is used to access all Blackboard courses in which they are enrolled.

5.

I registered for my classes, so how come when I login to NursingOnline I'm not enrolled in any courses?

Students register for the course in MYWSU. Tuition is paid at this same site.

Students enroll in the online portion of each course in Blackboard Software.

Go to http://nursing.wsu.edu and read any announcements on the home page.

Click Nursing Online on the left side.

Then click Blackboard Login on the left side.

Read the directions, and click User Login. 

Use WSU Network ID and password to login to the blackboard software.

Click the courses tab on the left.

Type the course number in the course search box, e.g. 360.

Scroll down and look through each course listed to make sure you have the correct course (there may be several different 360 courses) and correct faculty member.  When you are certain it is your course, then click the enroll button on the right to enroll in that course.  Then click submit and then click OK. You are now in the course and can view the information through a click of the tabs on the left.

Repeat this process for each course for which you are registered at MYWSU.

Click the courses tab at the top; type the number in the course search box…..

6.

I enrolled in the wrong section/class - how do I unenroll?

Please email the instructor for the course from which you need to be removed.

 If you do not know the instructor's email address, log back into Blackboard, go to the course from which you need to be removed, click the communication tab on the left, click on the email link, and choose the "All Instructors" and email all instructors.

7.

Password or login problems?

Make sure you are logging in with the correct user name;  also, passwords are case sensitive.

Begin with http://nursing.wsu.edu and click Nursing Online, then Blackboard Login, then User Login.

(do not go to http://blackboard.com as this is the company's commercial site.)

For problems with username or password contact: Icnhelp@wsu.edu or 509-324-7611.

8.

Problems receiving email sent through NursingOnline?

Blackboard/NursingOnline is set up using your WSU email account [username@wsu.edu].

Use your WSU Email address for correspondence with the College of Nursing.

Please forward your WSU email to your home account:  http://nursing.wsu.edu/a-z-index/e-mailForwarding.html

If you change your home account, please update this forward address. 

Students are expected to be able to receive WSU mail sent to their  WSU Email Address.

9.

I tried to print a NursingOnline screen, but only the navigation buttons printed.

The NursingOnline software (BlackBoard) uses frames. Only one frame can be active at a time, and Blackboard prints the active frame. Click in the main document area (the right side)

to activate that frame before using the PRINT command. If you are using Netscape, you can choose FILE and then PRINT PREVIEW before printing to see what it will look like. If you just want to print a linked document, another option is to right-click on the document link (click and hold on Macs) and choose OPEN IN NEW WINDOW. This opens a new browser window, which makes it easier to view and print the document. When you're done with the file, remember to close the new window to return to Blackboard.

If all else fails, copy the content and paste it into Microsoft Word and then print it.

10.

My instructor said she posted a pdf file and I need something called Acrobat to download it. Where can I find it?

We have a page with links to download all the plugins you will need for NursingOnline, including Adobe Acrobat, and the recommended versions of internet browsers. http://nursing.wsu.edu/online/plugins.htm  Acrobat reader specifically can be found at www.adobe.com.

11.

What are Plug-ins and why do I need them?

Plug-ins are mini-applications that help your browser read certain kinds of files. If your browser needs a plug-in that it can't find on your hard drive, it will tell you. If it does find the plug-in it needs, it will open it automatically and display the file. You don't have to do anything.

12.

How do I know which browser version my computer is running?

To have your computer display the browser version, begin by accessing your Internet browser. Once your browser's home page appears, select Help (apple icon on Macs), which is located at the left-top menu bar of any browser. In the submenu listed under Help, click on either "About Netscape" or "About Internet Explorer". The version you are running will then display.

13.

How do I find the NursingOnline software (Blackboard) Student Manual?

The Blackboard Student Manual is available online. To view it from inside your course, click on STUDENT TOOLS, and then click on STUDENT MANUAL.

14.

I enrolled in the wrong course on Blackboard, how can I unenroll?

Students cannot remove themselves from a course.

Please email the course instructor and ask them to remove you from their course.

15.

My course from last semester is still listed in NursingOnline. How can I get the course  removed?

Please email your instructor from the previous course/semester and ask them to make the completed course unavailable.

16.

How do I add an attachment to a Discussion Board thread on NursingOnline?

1. Log-into NursingOnline and go to your course. Enter the Discussion Board by clicking the "Communication" Button on the left hand side of the screen and then selecting the "Discussion Board" link. (Your course may also have a direct route to the Discussion Board via a "Discussion Board" Button on the left.)
2. Click "Add New Thread"
3. In the "Subject" box type the subject of your thread.
4. Type the message (if any) in the "Message " box.
5. Click the "Browse" button.
6. Use the search box that opens to locate your file (i.e., Word Document, Powerpoint Presentation, etc that you've previously saved on a disk or your hard drive) and highlight the file.
7. Click the "Open" button, the file name should appear in field.
8. Scroll to the bottom of the page and click the "Submit: button.
NOTE: Use only letters, numbers, underscores_ or dashes in your filenames. If you are using a Mac, make sure your file has the file extension (i.e., filename.doc for a Word file or filename.ppt for a Powerpoint)